We want you to love what you ordered

Sometimes a product just isn't the right fit — a scent isn't what you expected, a formula doesn't work for you, or you simply changed your mind. That's completely okay, and it's exactly why we built a return policy that puts you first. Your satisfaction matters more to us than any single sale.

Return window

You have 60 days from the date your order is delivered to request a return. That's a full two months to live with a product, decide how you really feel about it, and let us know — no pressure, no rushing, no small print trying to trap you.

What's returnable

We accept returns on items that are unused and in their original packaging, so they can be resold or responsibly handled. If you received a defective or damaged item, that's different — that's on us, and we'll make it right without asking you to jump through hoops. Whatever the situation, the first step is always the same: let us know what happened and we'll guide you from there.

How to start a return

Starting a return is easy. Head to our Contact Us page, include your order number, and tell us which items you'd like to return and why. Our team will walk you through the next steps and answer any questions along the way. We aim to keep the process as simple as possible, because returning something shouldn't feel like a second job.

Refund timing

Once your return arrives back with us and is checked in, we process your refund within 5–10 business days. The refund is issued to your original payment method, so the money finds its way back to where it came from. Rest assured, you'll receive confirmation as your refund moves through, and you can always reach out if you have any questions about timing.

Exchanges and cancellations

If a product wasn't quite right, you don't have to settle — we're happy to arrange an exchange or replacement so you can get to something you love. And if you need to cancel an order before it ships, just contact us as soon as possible and we'll do our best to catch it in time. We treat every request with care, and our goal is always to leave you feeling good about your experience.

Our commitment

We're in this for the long run, and that means being fair to you every single time. If there's ever a problem with your order, a question about the process, or anything at all on your mind, our Contact Us page is always open. We'll listen, we'll fix what we can, and we'll make sure you're taken care of.