Here's what to expect

We know a big part of ordering online is wondering when your box will arrive — and whether it'll cost you extra when it does. Our goal is to take all of that worry off the table. From the moment you place your order to the day it lands on your doorstep, here's exactly how our shipping works.

Processing time

We take pride in moving fast without cutting corners. Most orders are dispatched within 1–3 business days from the time you place them. Once your items are packed and handed to our shipping partner, you'll receive a confirmation with everything you need to keep track of your order.

Delivery time

Our estimated delivery window is 6–12 business days to most destinations around the world. While most orders arrive comfortably within that range, delivery times can occasionally vary based on your location, the time of year, and how quickly a package clears customs. We keep the estimate honest, and we keep you updated every step of the way.

Where we ship

We ship worldwide — to every corner of the globe that our shipping partners serve. Wherever you call home, if you can place an order, we'll find a way to get it to you. There's no country list to puzzle over and no fine print hiding a region you thought was covered.

Duties and customs

This is the part we're most proud of: we cover all duties and customs on your order. That means the price you see at checkout is the price you pay — no surprise bills, no extra fees waiting at your door, no awkward moments with the courier. International shopping should feel as simple as shopping down the street, and we've made sure it does.

Tracking

Every order comes with tracking, and we send the details straight to your email so you can follow your package from our shelves to your doorstep. If your tracking link ever seems stuck or you have a question about where your order is, our Contact Us page is the fastest way to get an answer from a real person.

Delays and issues

Occasionally, life happens — a package held up in customs, a weather delay, or an address hiccup. When that happens, we don't go quiet. Reach out through our Contact Us page and we'll investigate right away. If your order arrives damaged or missing anything, tell us and we'll make it right quickly, because your experience matters far more to us than any single shipment.